Frequently Asked Questions
Everything you need to know about our sneaker cleaning services
What types of sneakers do you clean?
We clean all types of sneakers including leather, canvas, suede, nubuck, mesh, and synthetic materials. We specialize in popular brands like Nike, Adidas, Jordan, Converse, and more.
How long does the cleaning process take?
Standard cleaning takes 3-5 business days. Express service (24-48 hours) is available for an additional R50. Turnaround time depends on the cleaning level and current workload.
Do you offer pickup and delivery?
Yes! We offer free pickup and delivery within city limits. For areas outside the city, there may be a small delivery fee. Contact us to arrange pickup at your convenience.
What cleaning methods do you use?
We use professional-grade cleaning products and techniques that are safe for sneakers. Our process includes surface cleaning, deep stain removal, sole whitening, and protective treatments. All methods are tested and proven safe for sneaker materials.
Can you remove tough stains?
Yes, we specialize in removing tough stains including ink, oil, food stains, grass stains, and more. Our deep clean service includes advanced stain removal techniques. However, some stains may be permanent depending on age and material.
Do you clean the insoles and interior?
Absolutely! Our cleaning process includes thorough interior cleaning and deodorizing. We remove insoles for deep cleaning and treat them with antimicrobial solutions to eliminate odors and bacteria.
What about suede and nubuck sneakers?
We have specialized care for suede and nubuck materials. This includes gentle cleaning, nap restoration, waterproofing, and protective treatments to maintain the material's appearance and texture.
Do you do repairs?
Yes, we offer minor repairs as part of our deep clean service. For major repairs, custom modifications, or complete rebuilds, we can provide quotes for additional services.
What's your warranty policy?
We offer a 30-day satisfaction guarantee on all our services. If you're not completely satisfied with the results, we'll re-clean your sneakers at no additional cost.
How do I book a service?
You can book online through our website by adding services to your cart and completing the booking form. You can also contact us directly for custom quotes or special requests.
What payment methods do you accept?
We accept cash, EFT transfers, and all major credit/debit cards. Payment is collected upon completion of service, and we can provide invoices for your records.
Can I track my order?
Yes! We'll send you updates via WhatsApp or SMS throughout the cleaning process. You'll receive notifications when we receive your sneakers, when cleaning begins, and when they're ready for pickup.
What if my sneakers are vintage or high-value?
We specialize in vintage and premium sneakers. We use extra care and specialized techniques for valuable pairs. Contact us for custom quotes and to discuss specific care requirements.
Do you clean sneakers with custom modifications?
Yes, we clean custom sneakers! We take extra care with painted designs, added materials, and modifications. However, we recommend discussing custom elements before booking to ensure the best results.
What should I do before dropping off my sneakers?
Remove laces if possible (we can clean them too), and let us know about any specific concerns or areas that need extra attention. For best results, bring sneakers that are relatively clean to start with.
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